Mobile Website FAQs
General Overview and ROI
What is goMobi?
goMobi is a mobile website content management platform that works on all devices (even PC’s). With its intuitive and easy-to-use interface, your customers get immediate access to key information about your business and can contact you with one click or touch on their mobile phone, anywhere, anytime.
Will this replace my desktop site, or be in addition to my desktop site?
While your existing desktop web site is aimed at giving a full and comprehensive picture of your business, a goMobi mobile site allows you to deliver immediate access to what matters most when on the go. The two sites are complementary and work together to make sure your customers are getting the most appropriate experience for their context and their device.
What are the benefits to my customers?
Studies show that visitors who access a desktop site on their mobile phones complain about how much time and data is required to load the site and how hard it is to find the information they need. Most of these customers abandon such sites quickly out of frustration and are unlikely to return and, worse yet, look for a competitor with a more mobile-friendly site.
A goMobi site provides your mobile visitors key information about your business, quickly. A goMobi site is designed with the mobile user in mind. You save them time and money, and you easily convert them into happy, paying customers.
How will people actually get to my site?
There are four ways by which users can reach your site. The easiest way is to promote the site to your customers. For example, using goMobi you can send links via text message for your goMobi site to your customers’ mobile phones so they always have your information in hand.
How does goMobi help to increase a site’s visibility in mobile search engines?
Each goMobi site is built and optimized for SEO, as outlined in Google’s Search Engine Optimization Guide, which includes creation of a sitemap, well defined page titles and descriptions, optimized site structure for navigation, good URL structure, optimized robots.txt, and site submission to directories. In addition, you can add keywords for your business to each feature/page of your mobile; these keywords are used to assist search engines to rank the site’s relevance to an end user’s search request. Links to social network sites will also assist in this process.
What is included in the goMobi package?
The following is included in the package:
Does goMobi require a .mobi domain name?
No, goMobi does not require a .mobi domain name. goMobi can be activated on ANY 2nd level or 3rd level domain, e.g. m.yourdomain.com. Your current domain name can easily be pointed to your goMobi site in this way.
Can I add multiple domains to point to my goMobi site?
Yes. Just let us know which domains you want to point to you goMobi site and we can take care of the rest.
How do I change the position of a feature?
To change a position of a feature click on the Advanced Options link on the feature you want to change.
Can I change the name of an icon?
You can modify the label of an icon easily by clicking on the Advanced Options link on the feature you want to update. Remember to save the change to apply the new label to the live site.
Can I change the icon for a particular feature?
Yes you can; click on the Advanced Options link in any of the features and then click on ‘Change Icon’.
Can I add my own custom icons to my mobile website?
Yes, you can upload icons to any feature on your mobile website. Go to the Advanced Options section of any feature to change or upload an icon for that feature. Icons must 128 x 128 pixels in PNG format with a transparent background. A limit of 30 icons is permitted.
What format should my phone number be in?
Ideally in standard international format e.g. +61.298765432. Avoid putting any space or any sign in between other than a leading + (can be replaced by a double 0) or a dot after the country code. You can also just write it as an uninterrupted sequence of number the way it should be dialed.
Do I need an international code with my phone number?
It is recommended to include the international code so that click to call would work also on foreign phones (e.g. a tourist wanting to get in touch with you via your mobile site). You can however also just write the local number if you prefer.
Where does the booking request go?
You can either specify the email address where you wish to receive the booking request or if you link to an existing booking engine on your existing website then it will send the request to the same place it does on your existing website.
My social media links don't work?
If your social media links don't work please check again through the steps outlined in the help functions of the related feature for example Facebook.
Can I upload images to my Mobile Website?
Yes, you can upload images to create a gallery using the Image feature or you can insert images directly into a page by clicking on the image icon on the WYSIWYG editor located on free form text fields.
Can I add multiple locations?
You can add up to 4 locations via the ‘Find Us’ feature. A Google map, directions and address for each location is displayed with the option to add a Click-to- Call phone number to each location. The addresses will be displayed on the same page on your site in the order they were added.
Can I add multiple Coupons?
Yes, you can multiple Coupons via the ‘Coupons’ feature. The coupons will be displayed on the same page when viewed on a mobile device. They will appear in the order they were added to the feature.
Can I change the layout of the mobile website?
Yes. There are multiple templates and icon sets that you can choose from to change the look and layout of your mobile website.
Can I re order the layout of my page?
You can change the icon, position of the icon and rename each feature in the ‘Advanced Options’ area of each feature.
Can I customise the colours on my mobile site?
You can customize the colors of your mobile website in the Advanced Options area of the Site Color feature in the Design section of the Setup Assistant (Control Panel).
Can I highlight text, insert a link or increase the size of the font on a page?
Yes, you can highlight text in a different colour, insert a link, insert bullets etc. on a page content using the WYSIWYG editor tools.
Can I add a page to my mobile site?
Yes. You can add a page to your mobile site using the ‘Create Page’ feature in the Setup Assistant (Control Panel).
Can I link to my existing website from my mobile website?
Yes, within the list of features you can use the ‘Full Website’ feature to link to your existing website. Enter the address (URL) of your desktop website into the ‘Your Website address’ field. This will associate your existing web site with your mobile website.
Can I add links to pages on my desktop site?
Yes, by using the ‘Create Link’ feature. Just add in the URL of the page of your desktop site that you want to link to. You can add multiple links to pages on your desktop site.
Will content on my desktop site automatically be synched with my mobile site?
If you add links to pages on your desktop site using the Create Link feature or if you activate the ‘Full website’ feature then any changes you make to your desktop site content will be reflected on your mobile site without you having to do anything.
What will my existing website look like on a mobile phone?
By adding the ‘desktop website’ feature or by add links to pages on your desktop site using the ‘Create Link’ feature your visitors will have the option to view a ‘mobile friendly’ version of your desktop site content or view the desktop website as seen on a computer.
Can I add Video to my mobile website?
Yes you can add videos to your mobile site. You can either add a link to a YouTube video and/or a YouTube Channel/Playlist. You can add multiple videos to a page and add multiple video pages.
What video formats are supported?
YouTube videos are supported.
Can I add Reviews and Testimonials to my mobile website?
Yes, display your top 5 business reviews from Yelp and/or FourSquare. Enter the links in the fields provided.
Can I put ads on my mobile website?
Yes you can add ads to your mobile website by entering your Google Adsense ID in the Site Monetisation feature.
Can I use Flash?
No, goMobi does not support the inclusion of Flash objects. Most phones do not support Flash.
Site Translation Feature
Event Calendar Feature
How do I add Google Analytics Tracking code to my mobile website?
Google Analytics has advanced options that support tracking of mobile. Follow the steps below to add your Google Analytics tracking code to your mobile website:
Custom mobile site Analytics
Can I enter HTML in the mobile website Setup Assistant?
Yes, HTML tags are permitted. These are: 'b', 'i', 'strong', 'em', 'small', 'big', 'ol', 'ul', 'li', 'div', 'p', 'br', 'h1', 'h2', 'h3', 'h4', 'h5', 'h6', 'a' and 'img'.